Privacy and security policy
Your privacy and the security of your personal data are fundamental to us.
This Privacy Policy describes how Teatro Custom Cafe and Custom Circus collects, uses, protects, and shares your information when you access and use our online ticketing system (www.nirvanastudios.pt/bilheteria ).
Data processing is carried out in strict compliance with the General Data Protection Regulation (GDPR).
1. Data Controller
The entity responsible for collecting and processing your personal data is:
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Name: Custom Circus - Cultural Association with Tax Identification Number (TIN): 507660773
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Address: Estrada Militar 66, 2730-226 Barcarena, Oeiras - Lisbon
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Contact email: bilheteria@teatrocustomcafe.com
2. What Data Do We Collect?
To ensure the smooth operation of our online ticketing system and the provision of excellent service, we collect the following categories of data:
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Identification and Contact Information: Full name, email address, phone number, and, where applicable, billing information (such as CPF and address).
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Transaction Data: Information relating to purchased tickets, purchase history, and payment method (credit or debit card data is processed directly by secure payment partners and is not stored on our servers).
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Navigation Data and Cookies: IP address, browser type, pages visited on our website, and other browsing information, collected through essential and analytical cookies.
3. Purpose of Data Processing
Your personal data is collected for the following purposes:
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Ticketing Processing: Issuing and sending electronic tickets for events ( e.g. , Le Cabaret Rock), processing payments, and managing seat reservations.
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Customer support: Answering questions, providing assistance before and after the show, and managing booking changes (such as creating groups or rescheduling).
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Legal Obligations: Compliance with tax (issuance of invoices) and accounting obligations required by law.
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Marketing Communications (Newsletter): We will send news, cultural events, and information about Nirvana Studios only if you have given your explicit consent ( opt -in).
4. Sharing Data with Third Parties
Nirvana Studios guarantees that your data will not be sold or rented to third parties. We only share your data as strictly necessary with:
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Platforms and providers of secure payment services for transaction processing.
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Tax and judicial authorities, whenever required by the fulfillment of a legal obligation ( e.g. , Tax Authority).
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Web hosting services and newsletter delivery platforms (for subscribers only), operating under confidentiality agreements aligned with the GDPR .
5. Data Preservation
Personal data will only be kept for the period necessary for the purposes for which it was collected. Billing data is retained for the legally required period (generally 10 years, according to Portuguese law). Data used for sending newsletters will be kept until the data subject unsubscribes.
6. Data Security
We have implemented rigorous technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or accidental destruction. All online ticketing traffic is protected by encryption (SSL/HTTPS protocol).
7. Your Rights (GDPR)
As the data subject, the legislation guarantees you a set of rights, namely:
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Right of Access: Request information about the data we hold about you.
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Right of Rectification: Request the correction of inaccurate or incomplete data.
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Right to Erasure ("Right to be Forgotten"): Request the deletion of your data when it is no longer necessary or in case of withdrawal of consent.
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Right to Restriction and Objection: Object to the processing of data for marketing purposes (newsletter).
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Right to Data Portability: Request the transfer of your data in a structured format.
To exercise any of these rights, simply contact us via the email address provided below.
8. Contact Information for Privacy Matters
If you have any questions about our Privacy Policy or wish to exercise your rights, please contact us:
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Telephone: +351 914 897 030