Question 1

I intend to create a group for dinner and a show; How can i do it?

Accepted Answer

Option 1:
If the purchase is made in full, it is not necessary to Create a Group.
 
Option 2:
The first step will be to purchase a ticket (effectively paid);
1) Create a Group
2) Fill in the form;
3) Insert the ticket number (already paid) in the requested field for this information.
 
Wait for our contact. You will receive in your email the link redirected to your Group. This link must be shared with the guests.

Question 2

Within my group, how can I know who has already purchased a ticket?"

Accepted Answer

Just send an email to bilheteira@teatrocustomcafe.pt,(mailto:bilheteira@teatrocustomcafe.pt?subject=Contacto via FAQ) indicating the date of the show and the name of the group

Question 3

How long can tickets be paid for?

Accepted Answer

Maximum 72 hours from the time of online booking.
Except for the two days prior to the show, for which payment must be made at the time of booking.

Question 4

What payment options are available?

Accepted Answer

Credit card; PayPal account; Manual Payment (these data - IBAN/MBWAY - will be sent to your email)
 
All these options are visible in the 3rd step of the booking form.

Question 5

How far in advance can I change the date on my ticket?

Accepted Answer

You can change the date of your ticket, up to 72 hours before the date of the event. You should always contact bilheteira@teatrocustomcafe.pt.(bilheteira@teatrocustomcafe.pt)

Question 6

What time does the show without the option of dinner start? At 22:00.

Accepted Answer

You should be at the venue about 10 minutes early.

Question 7

When booking the show + dinner option, should I already include the menu choice?"

Accepted Answer

Yes.
Due to the current restrictions due to the Covid19 pandemic, it is necessary that you inform us in advance about which menu option you want.
The meal is served at the table.
You can consult the menu on our website.

Question 8

If I have a food intolerance, what should I do?"

Accepted Answer

You should contact our team. You can do it via email bilheteira@teatrocustomcafe.pt (mailto:bilheteira@teatrocustomcafe.pt?subject=Contacto via FAQ)or phone 914897030.(tel:+351 914897030)

Question 9

I have a physical mobility limitation, what should I do?"

Accepted Answer

You should contact our team. You can do it via email bilheteira@teatrocustomcafe.pt (mailto:bilheteira@teatrocustomcafe.pt?subject=Contacto via FAQ)or phone 914897030.(tel:+351 914897030)

Question 10

Opening hours: Monday to Friday, from 10 am to 6 pm."

Question 11

Additional Information:

Accepted Answer

Movement around the room during the show is not allowed;
 
It is allowed to take pictures, but not to use the flash;
 
The show is intended for +12 Years;
 
If you want a NIF, indicate it when you are filling in the form.
 
Didn't receive your invoice? Get in touch with us – bilheteira@teatrocustomcafe.pt;(mailto:bilheteira@teatrocustomcafe.pt?subject=Contacto via FAQ)

bilheteira

nirvana studios